Was notified the virtual number problems won't be resolved until approximately Nov 18.

I talked with a rep today who added my card number to the open problem ticket. My problem is the VAN window freezes at "LOADING..." and proceeds no further. Using IE8 and XP. She thought VAN might work for me if she deleted my accountonline userid...I would register as a new user, but would not have access to any old existing virtual numbers...something about the old numbers not being brought over to the new setup. That didn't seem right, the window freezes before the login fields are presented, so it's not a problem of accessing the numbers.

Well, I was able to generate a couple Virtual Account Numbers using Firefox and a method I have used in the past, which is to simply go directly to the VAN address. That is, I just copied the URL address from the frozen popup window and pasted it into Firefox. Interestingly, this did not work with IE8. Also, if I login to the accountonline Citi site with FF, I am continually asked for my password and can't launch VAN! Here is the actual address: https://www.accountonline.com/Athena/PageServlet/thinclient.prod.xsl?loginlib=loginlib&issuerid=1&brand=Citi Everything works except the logout command, but that has always been the case for this method, even years ago, probably because the VAN was not really "launched". So I just close the browser. I can still login to the site afterwards even though the VAN logout was not really clean. Any remaining connection hanging on their end hopefully eventually times out and terminates.

I was told also that this problem with the VAN would be fixed by 11/18. Well, it is now 11/27 and the VAN feature is STILL NOT ACCESSIBLE through the website!