| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| Technical issues | Tue, 10/13/2020 - 5:27am | ||
| technical problems since yesterday | Sun, 10/11/2020 - 5:13am | ||
| Not working on web or app | Tue, 10/06/2020 - 1:28pm | ||
| Server Down | Thu, 10/01/2020 - 7:26pm | ||
| Down | Thu, 10/01/2020 - 7:23pm | ||
| Server down | Wed, 09/30/2020 - 9:50pm | ||
| Cannot upload docs to verify identity | Wed, 09/30/2020 - 7:07pm | ||
| Can’t send money at 3 pm local time Irvine, California | Tue, 09/29/2020 - 3:02pm | ||
| service unavailable - dns failure | Tue, 09/29/2020 - 1:51am | ||
| Service unavailable | Mon, 09/28/2020 - 4:41pm | ||
| unable to login | Mon, 09/28/2020 - 4:37pm | ||
| Unable to send miney | Sat, 09/26/2020 - 8:30am | ||
| Cant recive | Sat, 09/26/2020 - 8:00am | ||
| Cannot send money from SHIPMONEY VISA | Fri, 09/25/2020 - 7:07am | ||
| cannot send money - try again later | Wed, 09/23/2020 - 5:18am | ||
| cant send mone | Tue, 09/22/2020 - 7:28pm | ||
| System down | Mon, 09/21/2020 - 4:08pm | ||
| Can not pick up cash | Sat, 09/19/2020 - 8:05pm | ||
| Website not loading | Wed, 09/16/2020 - 6:18am | ||
| Cash pickup not available over & over even after being told money was available | Tue, 09/15/2020 - 6:15pm | ||
| login screen remains the same when click to login. | Fri, 09/11/2020 - 10:29pm | ||
| Site Unreachable | Tue, 09/08/2020 - 6:35am | ||
| Bank number | Fri, 09/04/2020 - 2:37pm | ||
| Not connecting | Wed, 09/02/2020 - 3:24pm | ||
| how to withdrow mony | Wed, 09/02/2020 - 5:16am | ||
| System is down | Tue, 09/01/2020 - 1:43pm | ||
| server out of service | Sun, 08/30/2020 - 7:43am | ||
| Not available message | Sun, 08/30/2020 - 7:33am | ||
| Server Not Responding | Sun, 08/30/2020 - 5:34am | ||
| won't open, mobile or PC | Sun, 08/30/2020 - 5:32am | ||
| App won't open. Multiple devices | Sun, 08/30/2020 - 5:12am | ||
| App is not working | Sun, 08/30/2020 - 4:21am | ||
| cant login online or mobile app | Sun, 08/30/2020 - 3:59am | ||
| Can't log in | Sun, 08/30/2020 - 3:37am | ||
| Can't reach website | Sun, 08/30/2020 - 3:35am | ||
| Service unavailable since 8/25/20 and 8/27/30 | Thu, 08/27/2020 - 10:10am | ||
| Computer down | Wed, 08/26/2020 - 10:38am | ||
| wont allow for money transfer | Wed, 08/26/2020 - 12:21am | ||
| Western union down for a few days | Sun, 08/23/2020 - 4:26pm | ||
| Won’t process money | Sun, 08/23/2020 - 10:54am | ||
| Cant pick up money | Sat, 08/22/2020 - 1:06pm | ||
| Service currently down | Sat, 08/22/2020 - 12:57pm | ||
| Failed to perform remittance |
 |
Fri, 08/21/2020 - 4:44am | |
| Won’t process payment | Thu, 08/20/2020 - 4:17pm | ||
| General compliance decline??? | Fri, 08/14/2020 - 4:03pm | ||
| Cannot send a transfer to Haiti!! | Fri, 08/14/2020 - 9:16am | ||
| Online transfer issues | Thu, 08/13/2020 - 8:18am | ||
| cash pickup icon not available | Thu, 08/13/2020 - 12:38am | ||
| Cant pick up money | Wed, 08/12/2020 - 7:24pm | ||
| Error on all digital services. | Wed, 08/12/2020 - 7:19pm |
