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Lack of information isn't comforting; an email sent to online account holders is needed

Thu, 10/18/2012 - 10:38pm - Anonymous
Site: 
BB&T

Not sure if anyone from BBT is reading this site, but I agree with others that information needs to be sent out in the form of an email to online account users, telling them briefly what happened, who/what it affected, and most importantly, when they expect things to be back up and going.  It would be easy to do, wouldn't take much time, and would do a lot to instill confidence.  The news/information given has been spotty, and nearly two days without service in our digital age is an eternity.  They ought to remember that many of us travel for work or live outside an area with a BBT branch, so we can't simply hop on down to the cashier to see what's going on. 


I thought those who were descrying BBT's service were initially hasty... but 48 hours later and no real news or updates, or any information via email, is definitely not good service.

Comments

Lisa on
It is now Friday 10/19 early a.m. Site still down with no information. We are serving overseas and have no other way to pay our bills/see that things have deposited, etc. Very unsettling and frustrating.
Anonymous2 on
This outage is affecting US customers as well so it is not just international. Shameful that there has been no announcement to account holders.
Anonymous on
Same here. I wonder if this is a problem with all international users? Anybody in the CONUS able to log in? It's especially scary for us overseas, because we're about 5000 miles from the nearest branch! I've been waiting on some transfers and such and so am admittedly worried.
Frank on
I'm in Switzerland and having same difficulty. I'm with BBT because of take over of BankAtlantic. Not a good welcome. They should have their act together before taking on more. May not be with them long
Michael on
I'm in the same group as Frank... a new customer with BB&T after the BankAtlantic takeover. I also travel a lot and am not in the US now, so to have no online access to my accounts is very frustrating and it's even worse when the customer service staff gives no more information. I really liked BankAtlantic because they were friendly and open about these things (not to mention no fees with their small business checking). Now that BB&T tookover and welcomed all of us with this experience, plus additional fees, I'm certainly not a happy customer and am considering switching to a different bank.

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