I'm in the same group as Frank... a new customer with BB&T after the BankAtlantic takeover. I also travel a lot and am not in the US now, so to have no online access to my accounts is very frustrating and it's even worse when the customer service staff gives no more information. I really liked BankAtlantic because they were friendly and open about these things (not to mention no fees with their small business checking). Now that BB&T tookover and welcomed all of us with this experience, plus additional fees, I'm certainly not a happy customer and am considering switching to a different bank.
