Site:
after a week without access and no help from BOTW, tried this (recommended below) and it works again!
select sign in from upper right hand corner - do NOT use your saved log in
that takes you to fresh sign in page - select "forgot password" - then select "text me or email me a code"
BOTW will send that in text or email per your choice
once you enter code select "private computer" (if it is your computer you're on)
.....This lets you into the site (FINALLY!) and I guess installs fresh cookies; I've been able to get into the BOTW site just fine now. WHY doesn't BOTW let customers KNOW?
Comments
When is online banking expect to be up and running again?
..... if you do the fresh sign on as described, you will be back into the online banking with no issues. No one I've talked to at our local branch has any idea from their perspective. But since I did the fresh sign on, and got a code from BOTW in the process, it is working fine for me. I just paid some bills online with the Bill Pay and it's back to normal. But - as someone else said earlier in comments, you have to try and sign on, then say "forgot password or User name", have BOTW text or email you a code, enter that, and you're back into the online system.
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