..... if you do the fresh sign on as described, you will be back into the online banking with no issues. No one I've talked to at our local branch has any idea from their perspective. But since I did the fresh sign on, and got a code from BOTW in the process, it is working fine for me. I just paid some bills online with the Bill Pay and it's back to normal. But - as someone else said earlier in comments, you have to try and sign on, then say "forgot password or User name", have BOTW text or email you a code, enter that, and you're back into the online system.
..... if you do the fresh sign on as described, you will be back into the online banking with no issues. No one I've talked to at our local branch has any idea from their perspective. But since I did the fresh sign on, and got a code from BOTW in the process, it is working fine for me. I just paid some bills online with the Bill Pay and it's back to normal. But - as someone else said earlier in comments, you have to try and sign on, then say "forgot password or User name", have BOTW text or email you a code, enter that, and you're back into the online system.