Received one hour guarantee for 65" TV at 6:15. Was told by associate that tvs were available in Tire and Auto for pickup.
Waited in checkout lines, paid cashie. She asked if we were picking up tonight. We said yes, she instructed us to drive to rear of store to Tire and Auto for pickup.
At Tire and Auto they said that the TV was available but they could not gtive it to us as the cashier was required to give us a special pickup ticket and sent us back into manager. Manager said if we didn't receive the special pickup ticket from cashier then we were required to go home and register at WalMart's 1 hour guarantee site.
We tried that using the assigned TC # on our ticket. Website says that our TC# does not apply to the 1 hour guarantee online registration. Must contact store where purchased was made to correct issue.
Contacted store and after several conversations and 30 minutes later, they told us that either the site was overloaded and down or the cashier didn't process purchase properly. Keep trying the website and if that doesn't work after 24 hours, then come into store after Black Friday and they will attemp to correct the issue.
Gosh, Golly - THANKS!
Comments
Had same issue.
Got the 50" tv from walmart and then paid for it, they said that we can pick up the tv from some location. Since, we didnt drive in a bigger car, we preferred to get it delivered to a location close to where we live or have it delivered to our home address. They told us that it was fine, you can just go to their website and register online before december 1st 11.59pm CST. As soon as i came home i tried to register the TC#, it gave me error message stating that the TC# is not associated with 1hour guarantee, please return to store where you made your purchase. Funny thing is we paid for the TV separately, since we didnt want to mix it with other purchases and it still doesnt take the tc number as a valid input. But, thanks to Golly who already took the effort of calling and talking to the walmart guys. I think i willkeep trying registering and at the same time try and call them just so i am not left out on the deal. Hopefully this thing gets resolved asap.
happy thanksgiving, cheer!
nick
Getting same thing, TC not associated with One Hour Guarantee. Really frustrating.
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