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DNS issue it seems (Time Waner + COX + ?)

Thu, 02/07/2013 - 11:35am - Anonymous
Site: 
Union Bank

There must be some sort of DNS synch issue and I think all Time Warner cable customers may be affected (or perhaps this is a S. CA issue?) Someone below reported COX as ISP.

The main URL is still consistently unreachable for me using Time Warner cable access from home.

Last week at one point it was also unreachable from my office but it comes up fine now.Another site had a record of outtage last week so maybe this same issue was brief for all users and now remains for users of certain DNS servers.

Union Bank IT dept should be aware of some event around 1/24 that could have caused this. I am guessing DNS  that didn't propagate correctly.

I have contacted them twice now but from their own network everything looks peachy so they think I'm just one dummy. Sent them the link to this page we'll see.

Comments

virgo on
Thank you for your answer. I use neither of these providers, so the issue is not there. Had to call the customer service; answer 10+ personal security questions. Luckily, there is a way to access the site to make payments to avoid late charges. Still, the bank should reach out to customers about this issue. This would reduce the number of incoming calls to customer service call center

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