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Security code not being sent to phone number indicated. To see if there was any response to failed sending of code, I entered 000000 in security field. Indication of incorrect code was immediate. Now even my User ID is not being accepted. Total failure and unable to access Personal On Line Banking.
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I HAVE BEEN TRYING TO ACCESS MY ACCOUNT SINCE 1140AM CENTRAL TIME. I LIVE IN TEXAS AND HAVE EXPERIENCED SEVERAL ISSUES TODAY. I WAS UNABLE TO MAKE A SMALL PURCHASE AND UNABLE TO LOG IN. I HAVE NOT BEEN ABLE TO RECEIVE A SECURE ACCESS CODE. WHEN I DID GET THROUGH THE PHONE LINES, I TRIED TO RESET WITH KYLE. NO LUCK. HE STATED THAT I WOULD RECEIVE A CALL GIVING ME MY SECURE ACCESS CODE AND WE HUNG UP WITH EACH OTHER. I TRIED TO LOG IN AGAIN AND I WAS LOCKED OUT AGAIN. IT IS NOW 326PM CENTRAL TIME AND I HAVE STILL BEEN UNABLE TO ACCESS MY ACCOUNTS. I TRIED CALLING A PHYSICAL LOCATION AND RECEIVED BUSY SIGNALS. I TRIED THROUGH THE APP AND A LAPTOP WITH ZERO SUCCESS.
THIS IS A SIGNIFICANT DISRUPTION.
J WHEELER
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