Cannot log into online banking

FOR OVER A WEEK I HAVE NOT BEEN ABLE TO ACCESS ANY OF MY ACCOUNTS.   WHEN I REQUEST A NEW PASSWORD IT ASKS FOR MY INFO. IT SAYS IT DOES NOT RECOGNIZE MY INFO.  WHEN I TRY TO  CREATE A NEW ACCOUNT, IT SAYS MY INFO IS ALREADY ASSOCIATED WITH AN ACCOUNT.  HEEEEEEEEEEEEELP[!!!!!!