| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| Whole Site Unavailable | Sat, 02/06/2021 - 2:00pm | ||
| Checking account balances not visible on mobile or online | Sat, 02/06/2021 - 9:55am | ||
| App won't work. Says wrong password no matter what | Sat, 02/06/2021 - 9:47am | ||
| Fingerprint not recognized and password not recognized | Sat, 02/06/2021 - 8:31am | ||
| System error | Sat, 02/06/2021 - 7:52am | ||
| App system error cant log on | Sat, 02/06/2021 - 1:36am | ||
| System error message. Fingerprint access does not work | Thu, 02/04/2021 - 10:51pm | ||
| App not working | Thu, 02/04/2021 - 6:16am | ||
| system error | Thu, 02/04/2021 - 6:08am | ||
| Mobile App says wrong password. | Thu, 02/04/2021 - 1:23am | ||
| System error | Tue, 02/02/2021 - 7:49pm | ||
| Cant login says wrong password | Tue, 02/02/2021 - 6:11pm | ||
| System error | Tue, 02/02/2021 - 1:17pm | ||
| system error at login |
 |
Tue, 02/02/2021 - 1:11pm | |
| Can’t log in, keeps saying “System Error. Try again in a few minutes” | Tue, 02/02/2021 - 1:10pm | ||
| Won't let me login just keeps saying system error | Tue, 02/02/2021 - 1:08pm | ||
| system error | Tue, 02/02/2021 - 1:04pm | ||
| System error | Tue, 02/02/2021 - 12:58pm | ||
| Won't recognize biometric | Sun, 01/31/2021 - 6:56am | ||
| Technical difficulties | Sun, 01/31/2021 - 2:27am | ||
| Not letting me log on | Sun, 01/31/2021 - 2:25am | ||
| Card don’t work | Sun, 01/31/2021 - 2:04am | ||
| Card Declined at store.. "over daily limit".. I havent spent $1... | Sun, 01/31/2021 - 2:03am | ||
| Can't check balance/ use card | Sun, 01/31/2021 - 1:56am | ||
| Can't check balance because it won't recognize card number |
 |
Sun, 01/31/2021 - 1:31am | |
| Log In | Sun, 01/31/2021 - 1:29am | ||
| Username/password wrong | Sun, 01/31/2021 - 12:32am | ||
| Communication error | Sun, 01/31/2021 - 12:23am | ||
| Mobile app | Wed, 01/27/2021 - 10:17am | ||
| Mobile site not loading | Wed, 01/27/2021 - 6:30am | ||
| no access | Tue, 01/26/2021 - 4:00am | ||
| System error | Mon, 01/25/2021 - 2:37pm | ||
| System Error. | Fri, 01/22/2021 - 12:48pm | ||
| Unable to get cash and check balance | Mon, 01/18/2021 - 2:33pm | ||
| Problems checking balance online | Fri, 01/15/2021 - 12:28pm | ||
| Processing Error | Fri, 01/15/2021 - 11:45am | ||
| Processing error at login | Fri, 01/15/2021 - 11:44am | ||
| Processing error when log in attempt | Fri, 01/15/2021 - 11:33am | ||
| “Processing error” at login page | Fri, 01/15/2021 - 10:50am | ||
| System error. Please try again in a few minutes. | Mon, 01/11/2021 - 10:10am | ||
| Site down | Mon, 01/11/2021 - 10:08am | ||
| system error | Thu, 01/07/2021 - 5:03pm | ||
| Site down | Thu, 01/07/2021 - 2:07pm | ||
| System error with app for two days. | Thu, 01/07/2021 - 7:18am | ||
| KeyBank app os not loading |
 |
Wed, 01/06/2021 - 9:28pm | |
| System Error | Wed, 01/06/2021 - 3:40pm | ||
| System Error | Wed, 01/06/2021 - 10:53am | ||
| System error | Wed, 01/06/2021 - 6:59am | ||
| Mobile access restricted | Tue, 01/05/2021 - 8:04pm | ||
| System Error | Tue, 01/05/2021 - 4:22pm |
