Got a call back from my case # escalation and YES they are aware of general problems with the website/app caused by updates that occurred on the 27th and YES "we are working on it as soon as possible to have it fixed---I can't give you an exact time for it, but it is being worked on as quickly as possible" (over a week?!?) So there you have it, if you can go in via "forgot login?" (see attached and it ONLY WORKS with debit card #) OR call the 800# and go through the prompts to get to your account where you can do transactions over a phone line, I'm not speaking of the app, but the phone line using your key pad. Now why couldn't they have put a note on the website about this? They knew it wasn't just "one browser" or other nonsense that the CSRs were asking! ARRRRRGHHHH! But there you have it and it's just called "wait and see"---wonder WHEN they will do it?
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really!! been on the phone with them for over an hour and they ended up telling me it was my problem. i've invested 4 hours in this problem, just today. i've had this problem several times in the last year. as far as i can tell they are rejecting logins if you are already registered in their system. if you use a new browser it works until it goes through their device registration process then BOOM. that browser no longer works.
You are right about what 95% of the CSRs are told to say i.e. it's OUR problem with our browsers a/o ISPs. But the escalation I did today in online computer support admitted that it IS 5/3rd's problem. If you can't get in with the "forget login?" then you have to use the phone's dial/key pad and that is really crummy to do. Great going 5/3rd: you're having problems at tax filing season?!? OOOH, you have so many mad customers you have no idea how they feel and I've been a customer for almost 50 years of this bank! Again, good luck dl, give it a try and HOPEFULLY you'll at least be able to login via the two ways I mentioned.
You are right about what 95% of the CSRs are told to say i.e. it's OUR problem with our browsers a/o ISPs. But the escalation I did today in online computer support admitted that it IS 5/3rd's problem. If you can't get in with the "forget login?" then you have to use the phone's dial/key pad and that is really crummy to do. Great going 5/3rd: you're having problems at tax filing season?!? OOOH, you have so many mad customers you have no idea how they feel and I've been a customer for almost 50 years of this bank! Again, good luck dl, give it a try and HOPEFULLY you'll at least be able to login via the two ways I mentioned.
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