You are right about what 95% of the CSRs are told to say i.e. it's OUR problem with our browsers a/o ISPs. But the escalation I did today in online computer support admitted that it IS 5/3rd's problem. If you can't get in with the "forget login?" then you have to use the phone's dial/key pad and that is really crummy to do. Great going 5/3rd: you're having problems at tax filing season?!? OOOH, you have so many mad customers you have no idea how they feel and I've been a customer for almost 50 years of this bank! Again, good luck dl, give it a try and HOPEFULLY you'll at least be able to login via the two ways I mentioned.
You are right about what 95% of the CSRs are told to say i.e. it's OUR problem with our browsers a/o ISPs. But the escalation I did today in online computer support admitted that it IS 5/3rd's problem. If you can't get in with the "forget login?" then you have to use the phone's dial/key pad and that is really crummy to do. Great going 5/3rd: you're having problems at tax filing season?!? OOOH, you have so many mad customers you have no idea how they feel and I've been a customer for almost 50 years of this bank! Again, good luck dl, give it a try and HOPEFULLY you'll at least be able to login via the two ways I mentioned.