I'm getting a blank screen after multiple attempts to pay online. This is not the first time this has happened. I am trying to pay this invoice online because the system has been down forever. The screen comes up blank when I click on the pay link. I've tried to calling the automated system that tells you to go online to pay. There is no easy no opt out for a representative, but after waiting on hold 20 minutes the person said she couldn't hear me then put me on an indefinite hold. There is NOTHING wrong with my phone or computer. I call back a second time with another 20 minute wait time. They are unable to accept credit card payments ONLY ACH after the automated system says they accept debit and credit cards. Then I ask who I can make a complaint to and the represenative literally has no idea.
Thank you for posting Brenda! I am having the exact same problem, and I have been thinking all day that I had a wrong browser setting or something. Been trying to pay all day. I tried different browsers, and different ways to access the site (phone/computer.) I tried to get a customer service online chat twice, but after waiting over 20 minutes with no response, I gave up! I hope they fix this soon!
It wouldn't be so bad if they didn't charge so much for late payments. If you look at the threads, you can see how many times the site has been down over the past several months. Admittedly, I too a while to get it resolved, but my $3.60 toll turned into $32. That's why we're called Taxachusetts.
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I'm getting a blank screen after multiple attempts to pay online. This is not the first time this has happened. I am trying to pay this invoice online because the system has been down forever. The screen comes up blank when I click on the pay link. I've tried to calling the automated system that tells you to go online to pay. There is no easy no opt out for a representative, but after waiting on hold 20 minutes the person said she couldn't hear me then put me on an indefinite hold. There is NOTHING wrong with my phone or computer. I call back a second time with another 20 minute wait time. They are unable to accept credit card payments ONLY ACH after the automated system says they accept debit and credit cards. Then I ask who I can make a complaint to and the represenative literally has no idea.
Thank you for posting Brenda! I am having the exact same problem, and I have been thinking all day that I had a wrong browser setting or something. Been trying to pay all day. I tried different browsers, and different ways to access the site (phone/computer.) I tried to get a customer service online chat twice, but after waiting over 20 minutes with no response, I gave up! I hope they fix this soon!
It wouldn't be so bad if they didn't charge so much for late payments. If you look at the threads, you can see how many times the site has been down over the past several months. Admittedly, I too a while to get it resolved, but my $3.60 toll turned into $32. That's why we're called Taxachusetts.
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