Boost One App and Boost mobile Website inaccessible
Site:
It's been over a full day now and their site or app is still not up. All I see is 'pardon our dust' message on the app. It has to be something catastrophic for the outage to last this long. I used to work in IT before I retired. If we had let a customer facing app be down for over a day, some heads surely would have rolled. And no, telling customers for over a day that we are working diligently to restore service is not an acceptable communication to customers who've been waiting to get into their accounts. How about sending out an email to all customers explaining what is going on and when service is expected to be restored. Or how about a text message on our phones?