Lack of information isn't comforting; an email sent to online account holders is needed
Not sure if anyone from BBT is reading this site, but I agree with others that information needs to be sent out in the form of an email to online account users, telling them briefly what happened, who/what it affected, and most importantly, when they expect things to be back up and going. It would be easy to do, wouldn't take much time, and would do a lot to instill confidence. The news/information given has been spotty, and nearly two days without service in our digital age is an eternity. They ought to remember that many of us travel for work or live outside an area with a BBT branch, so we can't simply hop on down to the cashier to see what's going on.
I thought those who were descrying BBT's service were initially hasty... but 48 hours later and no real news or updates, or any information via email, is definitely not good service.