Site: BBVA CompassUnable to access banking via the web or the mobile app for BBVA USA. Been having issues for a week now. Add new comment Comments The BBVA APP has been down or not working properly throught the Cristmas break and now I cannot access my online account at all. What is going on? reply When I first tried to log on I got a screen that said my account was locked, and to change my password. Very official looking page, yet somehow not quite right. So I shut that down & tried again. Then I got the message that online and mobile are not available. reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted MZaM8z Enter the code above * Enter the code without spaces.