I tried to log into my Online banking account 2/12 and was logged off by the system. Tried the Mobile banking app and got a message that the service was not available. 2/13 I called Customer Service and was passed off to "Technical Support." Person there said to visit a local branch and speak to a teller. Teller passed me on to a Banker. Banker had me change my password and said he was assured my problem would be resolved by the end of the day 2/14. Went back to the branch office 2/16. Had to sign new signature card. Banker said problem should be resolved in 5 days from 2/13. While sitting in the Banker's office, I saw a sign for the convenience of Online and Mobile banking. Last sentence was "Rover approved." I'd say "Rover disapproves!" To pay bills, I have been pulling payments, which I don't like to do. I have been able to check on payments by calling the Truist Customer Service number and listening to what transactions have cleared. I cannot check on pending transactions.
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