Cannot login - 500 error from Payments Service

After entering credentials the site hangs for a while. Inspecting the Network tab shows they are still having issues

https://api.myloancare.com/dashboardsvc/v1/dashboard/loaninfo

{
    "statusCode": 500,
    "timestamp": "2023-11-30T14:04:02.4665676Z",
    "errors": {
        "code": "LCE0004",
        "description": "Internal Server Error",
        "detail": "Failed to fetch data from Payments Service for LoanNo= <<removed>>"
    }
}