Site:
Find their email addresses. Log them here. I WANT ANSWERS. WE SHOULD NOT BE LIABLE FOR THEIR SITE CRASHING AND WE CAN'T PAY. We shouldn't pay late fees, extra interest, etc. Person per it is not much, but if you service millions of loans and every customer has to pay a couple extra days of interest... do the math. My interest is roughly $50 a day, they're getting 7,8,9 extra days of interest? It could be worth tens of millions to them to have a website crash. Where are they headquartered, and any lawfirms willing to file a class action?
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Good job. Email away.
I am in real estate and spoke to some higher ups. Here is what they said;
"LoanCare’s parent company (Fidelity) had a security breach, and they are locked out of a lot of their systems. This security breach is also affecting our communication with LoanCare through the phone and email as well. At this time, we don’t have a time frame of when the communication will be restored, but we are making test calls to check if their systems have come back online. Borrower payments due December 1st has a grace period through the 15th before any late fees are added. This issue should be fixed by then."
It is their fault the system is down. We shouldn't be accruing interest, let alone late fees. The audacity, no effin duh I'm paying a late, my loan accrues $50 a day in interest. It's not MY FAULT I can't pay, it's THEIRS. They shouldn't get rewarded for compromising my private data and making it impossible for me to play. Any attorneys want an easy layup for class action? I only want two things, my payments to be applied on the dates they should have and no interest accrued added. Keep the rest. Any takers?
THANK YOU, SEAN
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