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all services offline, all phones offline, no text alerts

Tue, 09/03/2013 - 7:00am - Anonymous
Site: 
Intermedia
...really, I expect at least an emergency text alert. How can someone run a business if the hosting company can't even let you know to implement your own failovers? (To say nothing of the fact that I'd expect a 'cloud computing' company to have very robust failovers themselves).

Comments

Mike on
just got first text alert saying SOME users may have trouble accessing their mailboxes. ...nothing there about the site itself, or phones, or...
J Baker on
No text/Call/Email (other address) alerts here... Boston still down 100%. Can't even get through on phone.
Jackie on
We are in FL...completely down. Our counterpart in AL is also completely down. I can reach the main intermedia.net website but cannot reach the log in page. I called corporate - 800-553-8336 and selected "0" for the operator as the message requested and it just loops you back to the message saying that if you know your party's extension to enter or press "0". I cannot get anywhere and, of course, the support numbers don't work. The second I can access my mail I'm switching to another hosting provider who, hopefully, has fail over in place. This is insane!
J Baker on
Couldn't agree more... They've proven to be the company we DO NOT want to be with... We're losing $$ every minute here...
Ron on
We are down entirely in California
Kris on
Do not call 18005538336, that is an educational software company of the same name. We are down 100% here in the National Capital area. I manage 3 accounts 2 PBX and one Mail, all non functional.
J on
Any updates? Down hard and a lot of my clients area few minutes away from pooping their shorts. Sigh. So much for pitching their voip voip services now.
Kris on
Account management has been up and down all morning and the most we have found out is: New Event 457 Some users may experience mail delivery delays 09/03/2013 07:00 AM ET Start Time: 09/03/2013 07:00 AM ET End Time: N/A Accounts potentially affected New Event: 457 Some users may experience mail delivery delays Started at: 09/03/2013 07:00 AM ET Updated at: 09/03/2013 08:07 AM ET Summary of Issue: There are messages queued on our Mail Filter servers. Business Impact: Some users may experience mail delivery delays. Technical Details Our System Administrators are working to fix this issue as soon as possible. We will provide more details as they become available. Impacted Accounts:

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