I've been having this same problem for a couple of weeks. I can access the Macy's site at www1.macys.com, but then can't access my account from there (get the same message when I try). I'm able to access the Macy's website and my account from my husband's computer, so I'm thinking it must be some sort of virus/bug/etc.
I've been having this same problem for a couple of weeks. I can access the Macy's site at www1.macys.com, but then can't access my account from there (get the same message when I try). I'm able to access the Macy's website and my account from my husband's computer, so I'm thinking it must be some sort of virus/bug/etc.
Have you had any luck figuring it out.