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Cory on

i have the dreaded nw-4-8 error code also, but the hold "stop" for 8 seconds reset trick isn't working for me. So unbelievably frustrating. Three different Samsung tech support people later and no resolve is utterly baffling. Are they hiring out of grade school now? HELP! Anyone have any other alternatives? I have a Samsung BD-H5100/ZA btw.