I used to print out a copy of My Portfolio every quarter or so as a snapshot of finances and obligations to put in with my will and other important financial documents. As I am head of household and bill payments are mostly automated, it serves as a record of accounts and loyalty programs of interest (airline miles, etc.) The old site, while fickle, worked well enough. This new site is largely unusable, with its locked mess of tabbed frames. The expense analysis is not accurate and to actually get to account information is cumbersome. Clearly no one actually performed any type of usability analysis on the new site or spent five minutes on an actual interface design. It is genuinely bad enough that I would consider moving banks now. I have been considering a move for some time now given poor customer service and ever-changing staff at BoA, but usually decide against switching banks because all of my bill pay is set up and works well. The thought of signing up for yet another web site to manage this function or the portfolio summary is unappealing.
