Now, I called Samsung last Sunday afternoon while I had some time. I started off with the usual customer service and they transferred me to the "Remote Team." The wait was about 25 minutes. I got a GREAT technician. He explained that the last firmware update somehow caused a conflict with the last update of Netflix. Apparently the Netflix update didn't uninstall properly before the new version installed.
In the menu of the television there is a remote option that generates a PIN number. I had to give him that number and he took over the television. Basically, he wiped it out. I then had to uplug the television for about 30 seconds. When I turned it back on, and the television acquired the internet connection, all the software reinstalled and Netflix started up normally.
He told me that there is a way of doing it without calling remote. You go to the settings of the television and select a different country. This forces the software for that country to install. You then set it back to the United States, or whatever your country is, and it forces the software to set back.
Laurie:
I have the UN40F6350 Smart Television.
Now, I called Samsung last Sunday afternoon while I had some time. I started off with the usual customer service and they transferred me to the "Remote Team." The wait was about 25 minutes. I got a GREAT technician. He explained that the last firmware update somehow caused a conflict with the last update of Netflix. Apparently the Netflix update didn't uninstall properly before the new version installed.
In the menu of the television there is a remote option that generates a PIN number. I had to give him that number and he took over the television. Basically, he wiped it out. I then had to uplug the television for about 30 seconds. When I turned it back on, and the television acquired the internet connection, all the software reinstalled and Netflix started up normally.
He told me that there is a way of doing it without calling remote. You go to the settings of the television and select a different country. This forces the software for that country to install. You then set it back to the United States, or whatever your country is, and it forces the software to set back.
Since then it has worked without problems.
Let me know if it works.