Had this problem since January 2, 2014 and reported it on January 4th. I had both Samsung and Netflix go through through their typical protocols several times but to no avail during the first week or so. In simple terms, this is what I found out after much persistence and many calls to Netflix. A Samsung update affected the Netflix app and Netflix are fully aware and working on it. Hard to believe that it is taking them this long. The problem is that when you call Netflix they want to start from scratch and maintain their surprise of this situation. But if you know what you are talking about and tell them that you are aware of this ongoing issue (it is all over the internet, I called before...check my records, please check with you tech people during this call, etc.) they will give in and admit it to it. If you are persistent you can get them to contact their upper level tech support during the call and get a general update of where they are in fixing the problem. I called last week and was advised that they had fixed it on certain models but the larger-sized models such as my 50 incher was still being worked on. The more people call and provide their TV model details the better. I think what happens is most of us can get netflix through another device and will not spend the time calling Netflix to complain since they basically hit a wall every time they do so. It is unfortunate that Netflix is not admitting to this issue to the general public but at least they are noting these problem calls and working on it albeit slowly. Not grat news nor a solution but hope this helps.
Had this problem since January 2, 2014 and reported it on January 4th. I had both Samsung and Netflix go through through their typical protocols several times but to no avail during the first week or so. In simple terms, this is what I found out after much persistence and many calls to Netflix. A Samsung update affected the Netflix app and Netflix are fully aware and working on it. Hard to believe that it is taking them this long. The problem is that when you call Netflix they want to start from scratch and maintain their surprise of this situation. But if you know what you are talking about and tell them that you are aware of this ongoing issue (it is all over the internet, I called before...check my records, please check with you tech people during this call, etc.) they will give in and admit it to it. If you are persistent you can get them to contact their upper level tech support during the call and get a general update of where they are in fixing the problem. I called last week and was advised that they had fixed it on certain models but the larger-sized models such as my 50 incher was still being worked on. The more people call and provide their TV model details the better. I think what happens is most of us can get netflix through another device and will not spend the time calling Netflix to complain since they basically hit a wall every time they do so. It is unfortunate that Netflix is not admitting to this issue to the general public but at least they are noting these problem calls and working on it albeit slowly. Not grat news nor a solution but hope this helps.