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Account not updated to show transfer

Fri, 01/03/2014 - 9:30am - Anonymous
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I made on online transfer from savings to checking on 1-1-2013, the next day, balances were correct. Today, 1-3-2014, my checking account does not reflect the transfer, nor does my savings account as if I never transferred funds. Customer Service does not answer and I paid bills assuming my checking balance included the transferred funds. No word from chase.