UPDATE: After an hour and half on their regular support line and then and then another hour on the INTERNET phone line (which they don't publish the number for) ... we FINALLY got someone that could help. They say there is a huge PHISHING scam going on and they tightened security down to cut down on the problem. Obviously they screwed it down too tight!
She had to "unlock" the accoutns we'd used and it took about 48 hours and now it works for us again. I also noticed the CHAT LIVE function was back up on the site (we complained about that too). Hopefully, this fix "sticks"...
UPDATE: After an hour and half on their regular support line and then and then another hour on the INTERNET phone line (which they don't publish the number for) ... we FINALLY got someone that could help. They say there is a huge PHISHING scam going on and they tightened security down to cut down on the problem. Obviously they screwed it down too tight!
She had to "unlock" the accoutns we'd used and it took about 48 hours and now it works for us again. I also noticed the CHAT LIVE function was back up on the site (we complained about that too). Hopefully, this fix "sticks"...