Regardless of who I am (definitely not an Intermedia employee), posting wrong information in a horrible situation, doesn't help anyone.
I'm sure the entire staff yesterday were working toward fixing the problem, rather than "trolling the web"
This failure yesterday was a result in a hardware problem on the internal routers. Better question to ask, is why didn't the fail-over system work?
We're supposed to be in the cloud, with redundancy in place to prevent failures. More than an hour of downtime is crazy - we're not in the 90s anymore. We also run a pop3 server that has seen maybe 60 minutes of downtime in the past few years. We've had core routers go out before, and the amount of time it took for us to be fully operational again was less than an hour.
This issue is definitely due to lack of resources in the data center. Hardware issues should not take hours to resolve.
