The same thing has happened to me. I have tried it for the last week and nothing happens. I sent a customer service help email to the walmart address listed in the help section. They have replied 3 times, but only to state that they have received my issue and to affirm that they are currently working on it. Their solution in the last message was to keep trying it periodically. Needless to say, that was of no help. I sent back another email stating the same problem, this time with screen caps. As of today (3 days later) there is no further response.
