From Austin TX I have had this problem with Mac OS Tiger and Safari, MacOS Tiger and Firefox, Win 7 Ultimate with IE 11, and Win 7 Ultimate with Firefox, all via Roadrunner. Perhaps coincidentally - or otherwise - I updated Flash Player just before I noticed the problem. I've used VANs for at least 15 years via Citi, but lately these kinds of issues seem to be becoming more frequent. What galls me is that Citi's web gurus don't seem to be able to put up any kind of alert when the site is experiencing sporadic problems (maybe becuase it still works for some people, while not for others?). This means you waste a lot of time going through all the screens and at the last minute, you get the yellow Dialog of Doom. This frustration is magnified when you realize that many times, to make the desired purchase, you have already logged into some other vendor site, set up a cart, selected your product, and in some cases the vendor site has a time-out for security purposes. Now the Citi site wastes more of your time as you try to complete the VAN, and the vendor site times out on you. If you had a click-and-scroll counter you might easily discover that you have wasted hundreds of mouse clicks, scrolls, window pops, hops back and forth, secondary tabs or windows to check other info.....and it has all collapsed like a house of cards, when Citi LETS YOU DOWN. It's almost a feeling of being swindled or duped. Those are not the kinds of feelings that Citi's Marketing VP wants to engender in its customers! My other gripe is that the security phone message plods along with a very slow speaking voice, repeats itself in Spanish (I'm an American; if I wanted Spanish I would live in a Spanish country!) Then there is an eight second silence pause, followed by a very slow recititation of the code number. Why can't (a) I designate in my account settings what language I prefer, so I don't need to hear foreign languages? and (b) why can't the message just say, "Your code number is 0000000". That would take about three seconds and not waste my cell minuttes. These sound like minor gripes but they add up to big frustration. I hope Citi is watching this site and gives some serious thought to making this whole process faster and more reliable. I'm sure everyone at Citi is well meaning, hard working pros....but maybe they need to hear our side of the story now and then.
From Austin TX I have had this problem with Mac OS Tiger and Safari, MacOS Tiger and Firefox, Win 7 Ultimate with IE 11, and Win 7 Ultimate with Firefox, all via Roadrunner. Perhaps coincidentally - or otherwise - I updated Flash Player just before I noticed the problem. I've used VANs for at least 15 years via Citi, but lately these kinds of issues seem to be becoming more frequent. What galls me is that Citi's web gurus don't seem to be able to put up any kind of alert when the site is experiencing sporadic problems (maybe becuase it still works for some people, while not for others?). This means you waste a lot of time going through all the screens and at the last minute, you get the yellow Dialog of Doom. This frustration is magnified when you realize that many times, to make the desired purchase, you have already logged into some other vendor site, set up a cart, selected your product, and in some cases the vendor site has a time-out for security purposes. Now the Citi site wastes more of your time as you try to complete the VAN, and the vendor site times out on you. If you had a click-and-scroll counter you might easily discover that you have wasted hundreds of mouse clicks, scrolls, window pops, hops back and forth, secondary tabs or windows to check other info.....and it has all collapsed like a house of cards, when Citi LETS YOU DOWN. It's almost a feeling of being swindled or duped. Those are not the kinds of feelings that Citi's Marketing VP wants to engender in its customers! My other gripe is that the security phone message plods along with a very slow speaking voice, repeats itself in Spanish (I'm an American; if I wanted Spanish I would live in a Spanish country!) Then there is an eight second silence pause, followed by a very slow recititation of the code number. Why can't (a) I designate in my account settings what language I prefer, so I don't need to hear foreign languages? and (b) why can't the message just say, "Your code number is 0000000". That would take about three seconds and not waste my cell minuttes. These sound like minor gripes but they add up to big frustration. I hope Citi is watching this site and gives some serious thought to making this whole process faster and more reliable. I'm sure everyone at Citi is well meaning, hard working pros....but maybe they need to hear our side of the story now and then.