Seems something like this happens every June. (I remember because it is always a couple of weeks before I am due to renew my subscription.)
It usually takes a few days for them to fix whatever the problem is and then, basically, for the rest of the year it's ok.
Yes. Their trouble shooting suggests reloading but when this type of problem hits, that doesn't do anything except waste your time. This problem requires a repair at their end.
Since it happens near my renewal, I always look for other options and TWC is still the least expensive paid option with the next lowest being AccuWeather for around $80.
The only way to get in touch with them is through their website. Bottom left corner of their homepage, under "company," click on "support." On the right side of that page, click "contact support" and a pop-up box shows up. The initial response is an auto-responder.
Previous years, doing this got a response but this year I haven't even gotten a reply. This makes me think their entire desktop system isn't working. Maybe they were trying to put in updates and it crashed? - Sad fact of life for IT people.
Last year they suggested I try the desktop app when MAX was out of commission. I tried it but didn't like it and then it took forever to uninstall. If I didn't like MAX so much I would probably try the app again.
