I called them and had to get a supervisor. They are aware of problems now for over 24 hours and the online side phone rep I first talked to, after a transfer there, said there were no issues. The supervisor said many lower level reps don't have access to see that they have an open ticket but the one I talked to should have but apparently does not know how to use the system.
The supervisor told me that the issue may or may not be resolved today and they are having servers fail and then having increased load on the failover servers which continues the cycle.
Summary: they don't know what's going on or they aren't saying
They tried to claim it was very isolated (For instance to the Dallas, TX area only) and I pointed them this way).
