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Bill Pay System Experiencing Some Payment Issues

Thu, 07/27/2023 - 3:40pm - Anonymous

Went online last night and again this morning to pay bills as I've previously done.   After entering my bill pay information and selecting button to pay, I received the following message: "Our system is experiencing some issues.  Please try again a little later."  I experienced this message 2 days in a row, regardless of changing pay dates and regardless of which brower I used.  I called 'online banking support' for help.  They were not aware of this problem.  They assigned me a case# saying someone should email me back in 2 biz days.  So, for now, I can't pay my bills online with U.S. Bank.  I asked if it had anything to do with the recent merger btwn Union Bank and U.S. Bank.  The US Bank rept said, 'No'.