THEY ARE AWARE OF THE PROBLEM---IT'S 5/3RD's ISP's UPDATES!!!
Got a call back from my case # escalation and YES they are aware of general problems with the website/app caused by updates that occurred on the 27th and YES "we are working on it as soon as possible to have it fixed---I can't give you an exact time for it, but it is being worked on as quickly as possible" (over a week?!?) So there you have it, if you can go in via "forgot login?" (see attached and it ONLY WORKS with debit card #) OR call the 800# and go through the prompts to get to your account where you can do transactions over a phone line, I'm not speaking of the app, but the phone line using your key pad. Now why couldn't they have put a note on the website about this? They knew it wasn't just "one browser" or other nonsense that the CSRs were asking! ARRRRRGHHHH! But there you have it and it's just called "wait and see"---wonder WHEN they will do it?
