Hi Erica: please don't take this wrong, I'm not at all trying to be rude or aggressive, but I don't understand how you've been getting in online previousely without having a personal profile set up already. Once 5/3rd went to the 2FA /two-step verification or dual-factor authentication log-in during the Fall, you had to have a profile in place already to gain online access to your accounts. btw, have spoken with a 5/3rd retiree and they are having the exact same problem everyone else is and no answers from CSRs either that help. I do believe that the IT problem concerns this 2FA and until IT resolves their problems over at 5/3rd, we aren't going to be able to get online access using a computer--the cell app maybe but not with personal computer access via a ISP.
Hi Erica: please don't take this wrong, I'm not at all trying to be rude or aggressive, but I don't understand how you've been getting in online previousely without having a personal profile set up already. Once 5/3rd went to the 2FA /two-step verification or dual-factor authentication log-in during the Fall, you had to have a profile in place already to gain online access to your accounts. btw, have spoken with a 5/3rd retiree and they are having the exact same problem everyone else is and no answers from CSRs either that help. I do believe that the IT problem concerns this 2FA and until IT resolves their problems over at 5/3rd, we aren't going to be able to get online access using a computer--the cell app maybe but not with personal computer access via a ISP.