I had the same problem with the CBS All Access subscription not being recognized since at least 1/8/21. I finally called the help line at 888-274-5343 today - 1/10/21. I was told there was a billing glitch (I do monthly auto bill). After verifying my info, the rep checked the account to make sure the account was current. He then sent a refresh signal and the app is now working on my firestick and computer. Took about 5 minutes on the phone. I did ask for a credit for the time I could not use the app and that was taken care of as well. Hope this info helps someone.
I had the same problem with the CBS All Access subscription not being recognized since at least 1/8/21. I finally called the help line at 888-274-5343 today - 1/10/21. I was told there was a billing glitch (I do monthly auto bill). After verifying my info, the rep checked the account to make sure the account was current. He then sent a refresh signal and the app is now working on my firestick and computer. Took about 5 minutes on the phone. I did ask for a credit for the time I could not use the app and that was taken care of as well. Hope this info helps someone.