Had the same problem for the past two days when I tried to create a new card -- kept getting the "update" message. Did a query via online chat. The rep told me that once you've created 20 ShopSafe numbers you can't create any more. They're basically discontinuing ShopSafe because so many people now use PayPal, virtual wallets, or other payment methods. I replied that (1) I doubted that I had yet used 20 numbers, (2) many merchants, such as Amazon, don't accept PayPal and require a credit card number, and (3), it was unfair of BOA not to have informed their customers of the ShopSafe limit. There's certainly no mention of it on their website. I added that I was going to cancel my credit card account snce ShopSafe was the main reason I used it. Perhaps if enough people complain they'll change their policy.
Had the same problem for the past two days when I tried to create a new card -- kept getting the "update" message. Did a query via online chat. The rep told me that once you've created 20 ShopSafe numbers you can't create any more. They're basically discontinuing ShopSafe because so many people now use PayPal, virtual wallets, or other payment methods. I replied that (1) I doubted that I had yet used 20 numbers, (2) many merchants, such as Amazon, don't accept PayPal and require a credit card number, and (3), it was unfair of BOA not to have informed their customers of the ShopSafe limit. There's certainly no mention of it on their website. I added that I was going to cancel my credit card account snce ShopSafe was the main reason I used it. Perhaps if enough people complain they'll change their policy.