As well, you know it must be more serious than it appears to be down this long, for think of all the fees they lose in a 24-hour period if nobody can access the site? Every wire transfer fee, every deposit, etc. That just adds to the uncertainty among customers, because it's in their best interest to get this back up ASAP. That they've not been able to in this long a period of time is a problem.
The only comforting fact is that there is always a paper trail (or an e-trail) for our deposits and information, and it's all insured by the Federal Government. So, at WORST it would just the headache of filling out paperwork.
Still, though, they need to be doing more; a bank with $178 billion in assets is hardly "hometown," and so surely has the ability to send out an email.
