Since BofA's website doesn't allow you to either chat or send an email to their cutsomer service folks (what year is this, 1990?) I used their Facebook account to send an inquiry about the Shopsafe problems. Later in the day I received a phone call from a Tier I support guy "Bobbie" who said he wasn't aware of any Shopsafe problems and that he wanted to pass me on to their Tech Support line. After about five minutes on hold the Tech Support line person "Esther" informed me that they were aware of the problem, that they didn't have a resolution time, and that the workaround was to create a new Shopsafe number. I suggested that BofA distribute this information to their Tier I support staff so that future calls didn't waste the time of the Tech Support staff. Esther say she'd make a note of this but I didn't get a warm feeling that anything was going to be done to improve communicatiosns.
Since BofA's website doesn't allow you to either chat or send an email to their cutsomer service folks (what year is this, 1990?) I used their Facebook account to send an inquiry about the Shopsafe problems. Later in the day I received a phone call from a Tier I support guy "Bobbie" who said he wasn't aware of any Shopsafe problems and that he wanted to pass me on to their Tech Support line. After about five minutes on hold the Tech Support line person "Esther" informed me that they were aware of the problem, that they didn't have a resolution time, and that the workaround was to create a new Shopsafe number. I suggested that BofA distribute this information to their Tier I support staff so that future calls didn't waste the time of the Tech Support staff. Esther say she'd make a note of this but I didn't get a warm feeling that anything was going to be done to improve communicatiosns.