I just reported this on the toll-free number for the ShopSafe team (that I saved from another time somebody at the regular customer service number referred me there) and the person I spoke with said they are aware of the problem and still trying to find the root cause. So at least they do consider it a problem, it wasn't just a decision to remove a feature. He would not give me any estimated time for resolution though. (Makes me wonder how hard it can be!)
