Their site is always broken, and the last time that this happened, I logged in through a work VPN, managed to get onto their site, and they BANNED my user account. I spent 20 minutes on the phone, they were not able to "validate" me because they had the wrong phone number for me in their system. So I had to drive for 30 minutes to a branch that was open, and we called the SAME number and had to wait another 20 minutes. They unbanned my account, and I was able to access it. I think that these amateurs have a broken firewall or something since you actually could log in from another connection albeit you would be banned quickly afterward.
Here's the error message that I normally get in Chrome. The Firefox message is similar. As soon as you click the login button, this appears with no delay.
This site can’t be reached
sso.suntrust.com unexpectedly closed the connection.
Their site is always broken, and the last time that this happened, I logged in through a work VPN, managed to get onto their site, and they BANNED my user account. I spent 20 minutes on the phone, they were not able to "validate" me because they had the wrong phone number for me in their system. So I had to drive for 30 minutes to a branch that was open, and we called the SAME number and had to wait another 20 minutes. They unbanned my account, and I was able to access it. I think that these amateurs have a broken firewall or something since you actually could log in from another connection albeit you would be banned quickly afterward.
Here's the error message that I normally get in Chrome. The Firefox message is similar. As soon as you click the login button, this appears with no delay.
This site can’t be reached
sso.suntrust.com unexpectedly closed the connection.
Try: