Menu

email server not responding

Fri, 07/19/2013 - 8:25am - Anonymous
Site: 
Comcast
Every day for a couple of weeks, I have been unable to access my email account at least once during the day. I get the message that server is not responding and to try again later. My Internet connection is fine. I am self employed and depend on this email. Please figure out what is going on. Clearly I am not the only one with this problem.

Comments

Helen Whitesides on
Server has been down since the evening of Thursday, July 18th, and is still down at 12:50 p.m. Friday, July 19th. Have disconnected and reconnected modem and that did not change anything.
anonymous on
Email server is not working this morning Saturday July 20th. Help!! I have an important meeting today and I need my emails!
Elizabeth on
Same problem. Comcast's customer service transferred me to another department willing to help at $65.00/hour. I couldn't believe it. They kept telling me it's a software problem with my computer. I thought that was interesting considering that everyone else with Comcast is having the same problem.
Dave on
This is an ongoing problem over the past month (usually in the middle of the day but sometimes during evening hours). Comcast in typical fashion for all large service corporations denies there is anything wrong. However, it is quite obvious they are either having serious problems with volume on their email servers that probably haven't been upgraded to the level necessary for keeping pace with high volume business clients, or there have been server outages and failures. I never had a problem before June and my 2-way Internet connection is fine. I know it's the Comcast email server and not "site problems" on my end since (a) I have an active 2-way Internet connection, and (b) Comcast's email server is not even pushing through content to the Blackberry server. Also, in addition to the MS client you are unable to access email via the Xfinity website (zimbra mail) or iPad remote app. Comcast should simply own up to the fact that they're either managing their network by staggering access to the server, or experiencing server problems. At least customers would know the situation and be able to manage their expectations. This constant, "oh, there's nothing wrong on our end" is absurd and it devalues the customer. If this continues consider setting up a yahoo or gmail email address as a back-up. These web based email programs are working fine during this period when the Comcast service is letting us down.

Add new comment