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The Pennsylvania Chase Morgan UCard Web site is a botched up product which has not worked from the day which it was brought online. I was registered with the previous version of the EBT Web portal and it worked. I've been trying, unsuccessfully to login to the UCard center for over two months and it replies with all sorts of nonsense to a user's login information. I know the username and password I used to register my account but the Web site database does not. Initially I was getting the same nonsensical "We are unable to process your request at this time. Please try again later." message which morphed into "Enter valid user ID and password", and last of all I was challenged with a security question which I've never set up so I failed the login.
The UCard Web site has never worked as far as I've been able to determine, looking up the issue on the Internet, calling Harrisburg officials connected with Social Services EBT issues, and calling Chase JP Morgan telephone contacts. I was told the same thing from the Chase people that they did not have anything to do with the Chase UCard Web site. Okay, that filled me with comprehension.
I am an unemployed computer network engineer and in all my experience I've never seen such a botched up Web site as the UCard portal. I have the feeling that I will secure a job or die before whoever is responsible for the site repairs it.
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It's now November and this site still doesn't work. I get the same error in the picture above. The "help" page only shows the welcome page in it's contents. It looks like someone made just the bare bones for the site and then never finished it. It really doesn't function at all. I need to print out proof of this account but can't with this non-functional site. When I call the phone number on the debit card I can't actually talk to a person. Believe me I tried multiple times. The only option left is to call Michigan Unemployment but it can take days to actually go on hold to talk to someone. You usually just get a message that the lines are too busy. Nice.
February 1, 2014. I've been using a SNAP card since November and have never successfully logged into the site. I can't believe it has been a problem since at least March of last year with no fix in sight. Ugh.
August 2014 and this web site is still non-functional. Brilliant.
August 2014, I know enough about programming to fix this simple issue and am currently unemployed. Seriously, give me the job; after all you're paying for it with our tax dollars...
Has anyone managed to be able to login and view their EBT benefits through this website yet? This website continues to not work for me. Says that it can not verify my identity when I enter my date of birth! I'm well aware of what my date of birth is and can assure you that I'm not entering it in correctly. The food stamp people do have my correct date of birth on file, I've checked, but am still unable to use the UCARD|CENTER. Anyone else still having problems with this site?
It is now 1/3/2015 and I am still having this same problem.. I am getting the same exact message
This is my very first time collecting unemployment as a 24 year old male, i live in tennessee. I have just created an account on this website. I am thinking maybe that is the problem? But all i do know is that i keep getting this error: "We are unable to process your request at this time. Please try again later."
i am hoping that it gets corrected in 24 hours because i'm thinking that since i am a new member of the website it just needs some time to process my account information. But i hope that it isn't the case as stated in the history of these comments
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