Site: CBS All Access Add new comment Comments App will not load on cbs app on firestick. "An error has occurred. (31)" pops up on a black screen, with a blue "Retry" button. The app will load just fine on my mobile. reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted E7TZm2 Enter the code above * Enter the code without spaces.