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onlinebanking.capitalone.com has been down for a week

Wed, 03/13/2013 - 2:34am - Anonymous
Have a CapitalOne Direct Banking account and have not been able to login to my account online since last week (approximately Mar 7). Login screen appears fine however once I enter my credentials and hit "Login", after 10-15 seconds I get an "Error 7 (net::ERR_TIMED_OUT): The operation timed out." Contacted the bank on March 11 and they told me that they are aware of the problem and I should try to login again in an hour. I was like, "Yeah whatever, you have been down for 5 days, I doubt you will be up in an hour." Nevertheless I tried and two days later after this conversation site is still inaccessible. I asked customer service if they can fun my account via EFT from Bank of America and they said that the only way I could do that is if I login online and initiate the EFT myself. Obviously I cannot do that, so I am screwed. What I find shocking though is that there are no reports of this in the media and the banks seem to be keeping it under wraps. I am no lover of conspiracy theories but this is my experience. By the way I am trying to access my account from Europe and noticed that lots of people complain that they have issues accessing the website from other countries. So I don't know if people in the US can indeed log in. When things like this happen you realize that the bank's push for cashless society is insanity!

Comments

Benny Poon on
The Capital One Online Banking site is down, period. I have been trying to login from different sources, such as different operating systems, different browsers, different mobile apps, for the last few days and failed. I am a computer professional and I can tell that it's a very serious situation. I just don't understand why they don't notify customers, such as putting a notice on their Capital One home page which is up and running.
margaret coyle on
i have been trying for a week its sad will start useing my orther card looks like a lot of customers have the same problem

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