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I can't add additional items to my existing order

Thu, 04/23/2020 - 3:17am - Anonymous
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Very frustrating.  Now that we have to place our order many days ahead.  I tried to add $300 worth of groceries last night for a pickup today and it did not work.  Just said "Wait a few minutes before adding more items" or something similar.  I pushed submit three times.  I didn't sleep last night thinking I might have a $600 or $900 bill.  This morning my order is just the original $40 of items I started my order with.

Comments

Jean Ryan on

I am having the same issue, getting an error message to 'Wait a few minutes before adding more items'. This is happening in the mobile app as well.

Sherri on

I am having the same issue and I also had the same plan..reserve a day with an order then add to existing order.  My message is, oops something is not working please try again later. I have been trying since 11;00 am. Very frustrating

Sue on

I am having the same issue here in Florida~ Called Customer Service  1 800 966 6546 she trired to  add to my existing order but she couldn't. She said there is a glitch in the system and that they are investigating~ and they will get back to me before the end of the day~UGH!! Well Hope for the best! Good Luck all!

Jean Ryan on

Addition to my earlier comment: I got it to work!

I was worried that my items would not add, as I had the same stategy that others described here, so I looked very carefully at the list. There was one item which was not available. For some reason , I was not getting the usual message about unavailable items. I replaced that item and removed the unavailable from the cart. Then, I was able to add my cart to the existin order.

Hope this helps!

Lee on

Jean - you are a genius! This worked for me. It's a pain in the a!* to find the item(s) that are no longer available, but removing those allowed me to update my order. Thank you!!

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