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Site Down 2+ days. Customer Service has no info: "we're working on it."

Sat, 11/08/2014 - 7:45am - Anonymous
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Basically, if you're a Chase customer (like me) who depends on Chase Online Banking for your many business and personal financial needs, you've been pretty screwed over for the last 48 hours - with no sign of improvement. A phone call to Chase yielded only a response that "we're working on it." I'm questioning Chase's handling of this situation & frankly, wondering if they were hacked & are trying to keep it quiet at this point. No meaningful status updates to your customers during a 2+ day, ongoing service outage? Chase, my confidence in you is fading... & fast.