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can log into comcast account but can't access e-mail

Tue, 04/25/2017 - 6:19am - Anonymous
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I can log into my comcast account but I can't access e-mail.  Doesn't matter if I am using Edge or Explorere 11.  I can however log into my secondary comcast account and read emials associated with that account and it works for both Edge and Explorer 11.  COmcast has no idea there is a problem as I wasted 3 hours in a chat with a tech that was reading from a preapred script.  I get this error in my browser window: https://connect.xfinity.com/appsuite/#xfFailureCount=2
https://connect.xfinity.com/appsuite/#xfFailureCount=1

 

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