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Since upgrade, no access to new emails for TWO days. Connected to chat twice- stole 2 hours of my time. Not worth it- they are clueless. They reset my modom- even though we cannot access email on an hp desktop, two iphones or an ipad using cellular. It is THEIR issue but the live chat makes you think it is your browser or modem, or even the wifi- Someone from their "higher fix team" is supposed to call me between 9-12 am today. We will see-
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Why is comcast email down so often? This is frustrating and will cause your customers to leave. Please give an answer and explain what is being done so that it never happens again
They did not call me back. Tried calling twice. Finally one agent told me that he "had just been notified" that problem has be escalated to their "national" team- whatever that means- It does not look good- I need to get another email account- comcast not dependable- this upgrade is a huge flop-
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